We are committed to giving you the best salon experience and results for your hair, nails and body. Building a relationship with you, our guest, is our top priority and we welcome the opportunity to adjust any part of your service to your satisfaction. Kindly give us notice within 7 days of your service in order for your stylist to remedy any adjustments needed. We want you to feel confident communicating your needs to us and we will do whatever we can to ensure your satisfaction.
We kindly ask for a 24 hour notice should you need to cancel your appointment. Anything less than 24 hours makes it difficult to fill our stylists‘ valuable time. In an effort to respect the time of our salon guests and stylists, we reserve the right to evaluate same day cancellations.
Educating you about the products we use to achieve and maintain your look is something we take seriously. If you are not satisfied with your take home products within 30 days, we will gladly apply full value of gently used products purchased at Hot Locks Salon, toward another product of your choice.
We understand life gets hectic and things fall off your radar, which is why we ask for your email address and/or mobile number to remind you of your upcoming salon reservation. We will forgive the first no show, beyond that, in an effort to respect our stylists’ time and livelihood, we require no show reservations to be paid in full prior to scheduling and/or honoring future reservations.
Children and Pet Policy
We love your children and your pets as much as you do, we promise! Children receiving salon services are welcome in the salon of course. For safety reasons and insurance purposes, children not receiving services should be accompanied with a caretaker. We do not have a child-proof salon and due to sharp tools, hot tools, chemicals and heavy costly equipment, the salon is not a safe space for children to be left unattended. We also do not want to compromise the experience of our guests. As for your furry children, it is not State Board compliant to have pets in the salon unless of course it is a service pet. We appreciate you understanding.
Accepted Forms of Payment
We accept cash,personal checks, Visa, MasterCard, and Discover cards.
Due to the cost, time and/or complexity of certain salon services, we require a non-refundable $25 deposit for certain reservations, including, but not limited to special occasion styles.
Thank you for taking time to go over these salon policies and if you have any questions, please contact us @440.892.0097 We look forward to serving you soon.